Frequently Asked Questions
Everything you need to know about shopping with Marioneta.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.
Do you offer international shipping?
Yes, Marioneta ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slightly different fits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna.
Are your materials sustainably sourced?
At Marioneta, we prioritize ethical production. Over 70% of our current collection is made from organic or recycled fabrics, and we are working toward 100% by 2025.