Returns & Exchanges
At Marioneta, we strive to ensure your fashion choices are perfect, but if you are not completely satisfied, we offer a seamless 30-day return policy for all unworn items. Our goal is to make your shopping experience as effortless as our signature style.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all designer tags attached and include the printed return authorization form inside.
Ship the Items
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing